FAQ

QWhat types of payment are there?
ACredit card, convenience store payment, next month deferred payment, carrier payment, and Rakuten Pay are available.

QDelivery fee
AIt will be 810 yen (tax included) nationwide.
Free shipping for purchases over 13,000 yen (tax included).

TEA ROOM is not eligible for free shipping.

QDelivery
Products listed in A Selected Products: Approximately 1 to 6 weeks after confirmation of payment. Ships within 2-3 weeks on average.
Immediate delivery product: Approximately 2-3 business days after payment is confirmed Pre-ordered product / production product: Shipped around the schedule described on the product page * There is no shipment on Saturdays, Sundays, and holidays.
*It may take longer than usual to ship or deliver due to warehouse congestion, weather and traffic conditions. Please note.

QChanging order details/delivery address/payment method
AAfter payment is completed, shipping arrangements will be made immediately, so in principle changes cannot be made.
If you have any questions, please contact us using the inquiry form.

QConfirmation of order history
AIf you are a registered member, you can check your order history from My Page.
*Please note that if you change your email address after completing your order, you will not receive an automatic shipping completion email.

QI want to cancel
AWe cannot accept cancellations or changes after the order has been confirmed, so please check the details of your order once more.

QI want to change the product
AIn the case of product exchange, if there is a problem due to a manufacturing defect. Or it will be only when there is damage due to transportation and shipping mistake.
* However, it will be a product within 5 days after delivery completion.
*For details, please check the terms of use page.
Please note that we cannot accept product exchanges due to customer's convenience or defects.

I haven't received my Q-mail
AIf you have set "rejection of specified domains" as an anti-spam measure, you will not be able to receive automatic e-mails.
In addition, there is a possibility that the capacity of the receiving and receiving will be full, so please check that as well.
We apologize for the inconvenience, but please contact us using the inquiry form.

QInquiries
APlease inquire from customer support using the inquiry form.
If you do not receive a response email from the person in charge within 3 business days, it may be due to one of the following reasons, so please check and contact us again.
・When the e-mail address is incorrect, or when the e-mail address is changed after sending the inquiry.
・If you have set the domain-specific reception rejection ・The reception in the spam box, the reception and the storage space are full Customer support▼
info@romanticholiday.net

QAbout restocking
AFor products that have been confirmed to be restocked, details will be announced on the official Instagram, so we apologize for the inconvenience, but please check there.

QWith or without gift wrapping
ACurrently, we do not accept gift wrapping.